HOW A McDONALD’S BREAKFAST COST US AN ENGINE
One morning when we cranked our engines, one of our [...]
OUR POLICY FOR GOING TO THE BATHROOM ON AN OFFICE MOVE—NO KIDDING
Sometimes I used to think that I was Job and [...]
OUR VENDING MACHINE POLICY: NO SHAKING. NO ROBBING. NO KIDDING!
If you’ve read my past posts, you know I believe [...]
WHY TREAT YOUR VENDORS LIKE CUSTOMERS?
I learned a long time ago that our success was [...]
WHAT I WOULD DO DIFFERENTLY IF I STARTED A MOVING COMPANY TODAY
As they say, hindsight is 20-20, and I’ve had lots [...]
SUPERVISOR’S GOALS WHEN RUNNING A JOB
I’ve taught more than 3,000 students my IOMI® office moving [...]
THE CUSTOMER IS ALWAYS RIGHT
Who hasn’t heard the saying, “The customer is always right,” [...]
HOW TO WIN LARGE COMPANIES’ DAILY MOVES—Part 3
(continued from last week’s post, Part 2) Launch your attack [...]
HOW TO WIN LARGE COMPANIES’ DAILY MOVES—Part 2
(continued from last week’s post, Part 1) …I have discovered [...]
HOW TO WIN LARGE COMPANIES’ DAILY MOVES
Large companies are always moving. When companies are not growing [...]
NETWORKING? THIS WAY! Part 2
In my last post, I started telling the story about [...]
NETWORKING? NOT THIS WAY!
What is networking? I believe it’s a venue where you [...]
Never Ask a Customer to Refer You!
Whenever a prospect called our office for an estimate, we [...]
HOW YOU KNOW WHEN YOU’RE INSANE
One of Einstein’s most famous quotes defines insanity as, “doing [...]
“WHAT DIFFERENCE DOES IT MAKE?”
I’m always amazed when an Office & Industrial salesperson tells [...]
DON’T TRUST YOUR BANKER!
If your banker is Lou Douglass, trust him. Not all [...]
THE 7 MOST IMPORTANT WORDS FOR RUNNING A BUSINESS
Until I learned the seven most important words for running [...]
I MUST HAVE BEEN CRAZY TO BECOME A MOVER
With a master’s degree in urban affairs, how did I [...]
MOVERS: GUILTY UNTIL PROVEN INNOCENT
What’s your policy when a customer accuses your movers of [...]
ENTRY/EXIT WOUND
One of the biggest challenges that property managers and movers [...]